Kanban+ Trial: Registered students receive a one-month full access trial to KMM+

Introduction

This course is tailored for professionals aspiring to step into the Delivery Manager role, focusing on fit-for-purpose service delivery. Participants will learn to manage and optimize end-to-end workflows, make customer commitments, and drive evolutionary changes to meet expectations reliably. By leveraging Kanban practices and the Kanban Maturity Model (KMM), attendees will develop skills to deliver consistent, predictable outcomes while fostering customer satisfaction.

The course focuses of unblocking the challenges faced in managing the work and delivery of intangible goods, of which there are many. The new Delivery Manager course and credential enables managers to greatly improve the performance of delivery in their business. It provides the understanding and skills to create a Kanban System that increases product delivery for greater reliability and consistency.

The course can help you take your organization from Maturity Level 2 to Level 3 on the Kanban Maturity Model (KMM), with the role of the Demand Manager improving the flow of work, to deliver products/services quicker and more reliably. This improvement has a greater impact on the performance of an organization and enables it to scale-up beyond the team level.

Who is it for?

The course and training is bets suited to those who:

• Lead customer facing teams
• Need to drive Improvements to meet customer expectations
• Are responsible or are accountable for product or service delivery internally or externally.
• Need to reduce delivery time.
• Need to improve predictability.
• Flow Manager alumni looking for their next learning progression or career step.

Outcomes

• Develop the confidence to lead with outcomes.
• Hold the credibility to take actions.
• Implement systems of work that enable desirable outcomes predictably and consistently.
• Understand how to add value as a manager in a self-organising workplace where empowered people  work with autonomy.
• Know how to go faster without sacrificing predictability and quality.
• Understand the operations and management practices of the Kanban Method.
• Learn to visualise work, workflow and information that affects decisions.
• Learn the value of limiting WIP. using Kanban systems and pull.
• Learn important metrics for managing and improving flow.
• Understand how to use policy to manage risk and enable empowerment and autonomy
• learn to lead Delivery Planning, Replenishment, Delivery Review, Risk Review and Operations Review.
• Understand models used to create hypothesise and manage work.

Training Prerequisites?

The prerequisite for the Delivery Manager course is to have taken either the Flow Manager course or any of the Kanban Management Professional (KMP) classes.

The KMP training classes include Kanban System Design (KSD), Kanban for Systems Improvement (KSI) or Kanban for Design and Innovation (KDI). Please contact us if you are unsure about your eligibility.