1-day workshop, 08:00am-5:00pm
Standard Price: NZ$700+GST

Intercultural awareness training – your start into intercultural agility


In a survey from the Economist Intelligence Unit, 90% of executives from 68 countries define cultural intelligence and agility as their top challenge when working virtually and across borders. Since the pandemic, more teams work remotely, which enables organisations to access staff from all over the world. Hence, even managers in domestic organisations are likely to work with employees from a variety of cultural backgrounds. 90% of the tasks and activities are communications between people who think and behave differently. On average, 79% of team performance is lost because of the clash of values and personalities combined with poor leadership. The skill to turn those differences into synergy, reducing stress and conflicts becomes THE competitive advantage.

In intercultural terms, we look at patterns and values across cultures worldwide, and how they can be placed relative to other cultures. There is never an absolute perspective on one culture. All of us have gone through completely different walks of life, experienced diverse countries or regional cultures, organisational cultures, family cultures etc. The main outcome of any cultural awareness or culture-specific training is for participants to become aware of their own culture, how it relates to other cultures, and how they might relate to one another.

It gives participants the opportunity to reflect on their own behaviour / reaction / thinking in particular situations, and situations they have experienced at work or in their private life. You will receive a tool  to recognise when you might be facing an intercultural topic, and ask the right questions to understand the conversational partner accordingly.

The following topics will be discussed in detail during the training:

  • Self-awareness and awareness about own prejudices and preconceptions
  • Learn to adjust your own behaviour to maintain effective communication
  • Leverage team performance by reducing clash of personalities
  • Reduce stress and conflicts
  • Learn to create synergy instead, when interacting and working cross-culturally
  • Avoid cultural differences turning into liability
  • Identify the capabilities of your team, focus on and realise their untapped potential
  • Analysis of specific situations and discussing graphic examples
  • Potentially discuss agile methods through an intercultural lens


The training has the aim to prepare the participants for the intercultural impacts of global leadership. “You cannot not communicate” (Paul Watzlawick) simply means that EVERYTHING one does is “read” as communication by the culturally diverse people around them. The participants can therefore learn about becoming more confident and competent in communication in intercultural work settings to enable cultural agility.


  • Interactive exercises
  • Analysis of case studies
  • Inclusion of real case studies from the participants
  • Group work
  • Participant-orientated reflections

Please contact mail@silke-noll.com if you are interested in this class.